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Tough Customers: Dealing with Difficult People in Vocational Rehabilitation Services

Event Date(s): 

Wednesday, September 23, 2015


Online Webinar

Retention Strategies among Specialized Populations

Week 4 of a 4-part series

How to deal with retention with customers with Personality Disorders, Substance Abuse challenges, and Criminal History.

Learning Objectives:

To demonstrate an understanding of the retention challenges for people who have personality disorders and substance abuse diagnoses. To identify specific tools that can be utilized to help specialized populations to maintain employment.

"What is a Master Class?"

A master class is a class given to students of a particular discipline by an expert of that discipline.  CCER's Master Class Series brings the best in clinical and practical information to vocational rehabilitation counselors and other professionals.  Each series involves 1-4 webinars taught by recognized experts and focusing on a specific aspect of the VR counselor's challenging role, with time for questions and consultation following the presentation.

CCER presents the following webinar series:
with Renee Smith and Martha Dodsworth

Tough Customers: Dealing with people with aggressive styles-antisocial and narcissistic personality disorders; strategies for moving people with borderline personality disorders forward; methods for dealing with substance abuse and relapse; finding retention of difficult populations including those with a criminal history.

  • Aggressive communication
  • Antisocial or Narcissistic Personality disorders
  • Strategies for moving people with Borderline Personality disorder forward
  • Substance abuse and relapse
  • Retention for difficult populations including those with a criminal history


Webinars are 90 minutes long 2:30pm to 4pm PST for one; $199 per site for all four webinars