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Tough Customers: Dealing with Difficult People in Vocational Rehabilitation Services

Event Date(s): 

Wednesday, September 16, 2015


Online Webinar

Moving forward with Customers with Substance Abuse Challenges

Week 3 of a 4-part series

When is a customer ready for employment who had a recent relapse. What you can do to move forward with the customer?

Learning Objectives:

To gain awareness of employment related challenges for those suffering from substance abuse diagnoses. To learn ways to assist your customers in stabilizing their recovery by addressing their personal relapse triggers.

"What is a Master Class?"

A master class is a class given to students of a particular discipline by an expert of that discipline.  CCER's Master Class Series brings the best in clinical and practical information to vocational rehabilitation counselors and other professionals.  Each series involves 1-4 webinars taught by recognized experts and focusing on a specific aspect of the VR counselor's challenging role, with time for questions and consultation following the presentation.

CCER presents the following webinar series:
with Renee Smith and Martha Dodsworth

Tough Customers: Dealing with people with aggressive styles-antisocial and narcissistic personality disorders; strategies for moving people with borderline personality disorders forward; methods for dealing with substance abuse and relapse; finding retention of difficult populations including those with a criminal history.

  • Aggressive communication
  • Antisocial or Narcissistic Personality disorders
  • Strategies for moving people with Borderline Personality disorder forward
  • Substance abuse and relapse
  • Retention for difficult populations including those with a criminal history


Webinars are 90 minutes long 2:30pm to 4pm PST for one; $199 per site for all four webinars