Earn a Nationally Recognized Certificate in Community Rehabilitation Management
Skill Building Certificate for Managers and Supervisors in Community Rehabilitation Programs
The Center for Continuing Education in Rehabilitation (CCER) at the University of Washington presents a three-part certificate program for managers and supervisors. The Certificate in Community Rehabilitation Management teaches the basic management and supervisory competencies needed by staff who work in community rehabilitation settings. The Association of Community Rehabilitation Educators (ACRE) awards nationally recognized Certificates of Achievement upon completion of the national management curriculum.
The Certificate of Achievement in Community Rehabilitation Management is appropriate to use as part of a professional portfolio. Certificates have no expiration date.
“Valuable information that can easily be applied in my job!”
“I thought I was alone! Talking to others in positions similar to mine was a special strength.”
“These classes make me feel good about myself in a position of authority in my workplace.”
Katie Cissell, Paul Dziedzic, and Tom Sechrist
Tom Sechrist is the founder of Sechrist and Associates, a management consulting and human resource firm based in Chagrin Falls, Ohio. Tom is a frequent presenter across the country, specializing in topics in financial management, work measurement and marketing. Tom combines his business and customer service knowledge with his experience as a former director of employment services to engage and inform you. He makes learning fun!
Paul Dziedzic is CCER’s Coordinator of the Rehabilitation Leadership Institute. Paul is the former Special Assistant to the Governor of Washington on Substance Abuse Issues and the former Director of the Washington Department of Services for the Blind, during which time he served as President of the Council of State Administrators of Vocational Rehabilitation.
Katie Cissell has been developing and teaching supervisors and managers for 20 years, both as an executive director and as a training specialist at CCER. Katie knows first hand that supervisors frequently have to do the “hard stuff”, like terminating an employment relationship after they’ve “tried everything”. She also knows that frontline supervisors can make or break the quality of the services provided. Staff retention is on their shoulders. Katie will give you some tips on how to handle difficult performance problems, and share ideas on how to build a positive workplace.
Who Should Attend?
This Management Series is designed for both NEW managers and supervisors who are acquiring skills and strategies to be effective in their positions and EXPERIENCED managers who are looking to refresh their skills in developing and maintaining positive and productive work environments.
Participants in this series will earn a national ACRE approved certificate. The sessions are:
Managing the Finances & Customer Focused Marketing
with Tom Sechrist
To be announced for 2010
-The Link between Customer Satisfaction and Financial Information
-Understanding the Budgeting Process
-Determining Actual Costs to Allocate Resources
-Using Financial Statements
• The Link between Marketing and Customer Satisfaction
• Analyzing and Segmenting your Market
• Targeting, Positioning and Promoting Your Services
• Targeting and Positioning Your Services and Products
using the FAB process
• Building Your Marketing Plan
• Brochure Do's and Don'ts
Moving Toward Your Vision
with Paul Dziedzic
January 26-28, 2010 Seattle
Each participant develops a vision for their program, considers the interests and values of the people who affect their ability to get things done and identifies a way to change and improve their program. Paul will help you figure out how to:
•Envision an uplifting and enabling future
• Enlist others in a common vision by appealing to their
values, interests, hopes and dreams
• Search for challenging opportunities to change, grow, innovate and improve
• Experiment, take risks, and learn from the accompanying mistakes
• Promote consistent progress and build commitment by planning small wins
Finding and Keeping Staff
with Katie Cissell
March 23-25, 2010 in Lynnwood, WA
Recruitment and Retention Issues
Issues in Human Resource Development
Implementing Performance Appraisal Systems
Challenges in Managing Performance
Workshop Fee: $125.00 per session or $250 for all three
A limited number of travel support stipends are available for series participants from AK, OR, WA, or ID community rehabilitation programs or IL centers who must travel more than 50 miles to the training site.
Stipend reimbursement is contingent on attendance and
the completion of field assignments.
Contact Katie Cissell to request stipend
Refunds by written request two weeks prior to session date
For Content Information:
Katie Cissell at email@example.com
Session One to be scheduled again in 2010
University Silver Cloud Inn
5036 25th Avenue NE
Seattle, WA 98105 800/551.7207
Lynnwood Courtyard by Marriott
4220 Alderwood Mall Blvd.
Lynnwood, WA 98036
All participants are responsible for their own hotel reservations. For UW rate,
please contact each hotel directly
All sessions begin at 8:30 AM
Session 1 (Managing the Finances and Marketing) consists of two topics which are each a day and a half long
Sessions 2 and 3 last 2 ½ days, so the last day of sessions 2 & 3 ends at noon